School 02 · Foundry Academy

Revenue & Customer Operations School

Turn scattered sales and service activity into an accountable operating system.

Compare the tracks

What this school builds

Capability that
stays with the team.

  • Operate a clean CRM and visible pipeline
  • Run ethical outbound and follow-up workflows
  • Deliver consistent customer care and campaign operations

01 Learning tracks

Choose by
responsibility.

Each track currently provides a free public foundation. Facilitated pathways remain in quality review and are not open for enrollment.

01

CRM operator, sales coordinator, or revenue-operations assistant

CRM Operations

Open track →02

Sales development representative or founder-led sales operator

Sales Development

Open track →03

Customer-service or support professional

Customer Service Operations

Open track →04

Marketing coordinator or campaign operator

Marketing Operations

Open track →
Revenue operations partners aligning on customer work in an office.
Learn the standard. Practice the work.
Customer operations team collaborating around a shared workspace.
Leave with evidence you can inspect.

02 A practical sequence

Understand.
Practice. Inspect.

  1. Read the modulesUse six substantive lessons with objectives, evidence requirements, and completion criteria.
  2. Work the caseResolve six module assignments against incomplete and conflicting evidence, then compare your reasoning with the debrief.
  3. Use the filesEdit or export the working table and download the case guide, facts, assignments, rubric, and structured packet.
  4. Check reasoningComplete the 12-item formative check and read every option rationale; it is not a credential assessment.

Public learning now · facilitated delivery later

Put the standard
inside the operation.

A future team cohort may be adapted to approved company systems only after the facilitator, review, accessibility, privacy, workload, support, price, and refund gates are met.

Review team-training readiness